t:
0207 680 8620
e:
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to print off and post
name:
partner/fee earner:
file number
1.
How would you rate our reception area and the greeting you received?
poor
good
excellent
n/a
If poor, how do you think we could improve this aspect of our practice?
2.
How would you rate our verbal communication with you? (e.g phone or in the office)
poor
good
excellent
n/a
If poor, how do you think we could improve their service to you?
3.
How would you assess the communication, be it by letter or e-mail, that you received?
poor
good
excellent
n/a
If poor, how could we have improved this for you?
4.
How would you rate your understanding
and commitment to the action that was taken on your behalf?
poor
good
excellent
n/a
If poor how could this have been improved for you?
5. In general terms, how would you assess our service for you?
poor
good
excellent
n/a
If you have any suggestions for how we could improve things that have not been dealt with above, please comment here
Would you be likely to recommend this firm to others?
yes
no
undecided
enter code:
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The firm is authorised and regulated by the
Solicitors Regulation Authority
(Registration Number: 520969)