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1. How would you rate our reception area and the greeting you received?   poor good excellent n/a    
       
       
If poor, how do you think we could improve this aspect of our practice?    
       
2. How would you rate our verbal communication with you? (e.g phone or in the office)   poor good excellent n/a    
       
               
       
If poor, how do you think we could improve their service to you?    
               
3. How would you assess the communication, be it by letter or e-mail, that you received?

 

   poor good excellent n/a    
     
       
       
         
If poor, how could we have improved this for you?    
         
4. How would you rate your understanding
and commitment to the action that was taken on your behalf?		   poor good excellent n/a    
       

             
         
If poor how could this have been improved for you?    
         
5. In general terms, how would you assess our service for you?
   poor good excellent n/a  
   

       
If you have any suggestions for how we could improve things that have not been dealt with above, please comment here    
         
Would you be likely to recommend this firm to others?   yes no undecided    
     
             
             
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The firm is authorised and regulated by the Solicitors Regulation Authority (Registration Number: 520969)